SLA Monitoring
Track first-response and resolution deadlines.
How SLA Monitoring fits into Customer Service
Track first-response and resolution deadlines. It uses the shared MAS ERP product foundation, company context, permissions and authoritative source transactions.
Controlled execution
Designed to keep responsibility, process state and reporting evidence visible to authorised users.
Clear accountability
Designed to keep responsibility, process state and reporting evidence visible to authorised users.
Reliable reporting
Designed to keep responsibility, process state and reporting evidence visible to authorised users.
Continue exploring Customer Service
Service Request Intake
Capture portal, telephone, email, staff and API requests.
ExploreAssignment & Priority
Route work by category, priority and responsible team.
ExploreComments & Resolution
Separate customer-visible updates from internal notes.
ExploreService Analytics
Review SLA performance, request ageing and satisfaction.
ExploreSee how MAS ERP fits your operating model.
Tell us about your companies, users, workforce and priority modules. We’ll prepare a focused product conversation.