Service Request Intake
Capture portal, telephone, email, staff and API requests.
How Service Request Intake fits into Customer Service
Capture portal, telephone, email, staff and API requests. It uses the shared MAS ERP product foundation, company context, permissions and authoritative source transactions.
Controlled execution
Designed to keep responsibility, process state and reporting evidence visible to authorised users.
Clear accountability
Designed to keep responsibility, process state and reporting evidence visible to authorised users.
Reliable reporting
Designed to keep responsibility, process state and reporting evidence visible to authorised users.
Continue exploring Customer Service
Assignment & Priority
Route work by category, priority and responsible team.
ExploreSLA Monitoring
Track first-response and resolution deadlines.
ExploreComments & Resolution
Separate customer-visible updates from internal notes.
ExploreService Analytics
Review SLA performance, request ageing and satisfaction.
ExploreSee how MAS ERP fits your operating model.
Tell us about your companies, users, workforce and priority modules. We’ll prepare a focused product conversation.