Field Service · Illustrative scenario
A service company connects requests, technicians and customer evidence
An illustrative MAS ERP model for after-sales service.
Business challenge
Where the operating model breaks down
Customer requests, technician schedules, parts and completion evidence were spread across calls and messages.
MAS ERP approach
A connected process pattern
- Capture requests with priority and SLA
- Schedule field work orders
- Record labour, parts and completion notes
- Expose relevant status through the customer portal
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